General Pay Plan | Mississippi State Personnel Board (2023)

Heavy Equipment Operator I

First-level vocational position accountable for operating one or several types of power construction equipment, such as motor graders, bulldozers, scrapers, compressors, pumps, derricks, shovels, tractors, or front-end loaders to excavate, move, and grade earth, erect structures, or pour concrete or other hard surface pavement. May repair and maintain equipment in addition to other duties. Employees perform a variety of semi-skilled maintenance duties required on a district wide or statewide crew and may assist in and require training in complex operation on medium or heavy-duty equipment. May drive commercial vehicles on public roadways.

Typically requires 0-1 year of experience. Must obtain a Commercial Driver’s License within 6-12 months of employment.
OCCU: 9852
Pay Grade: MS05

Heavy Equipment Operator II

Journey-level vocational position accountable for operating one or several types of power construction equipment, such as motor graders, bulldozers, scrapers, compressors, pumps, derricks, shovels, tractors, or front-end loaders to excavate, move, and grade earth, erect structures, or pour concrete or other hard surface pavement. May repair and maintain equipment in addition to other duties. Employees may operate more complex equipment with supervised training and perform a variety of skilled maintenance duties. May drive commercial vehicles on public roadways.

Typically requires 1-3 years of experience and a Commercial Driver’s License.
OCCU: 9853
Pay Grade: MS07

Heavy Equipment Operator III

Seasoned vocational position accountable for operating one or several types of power construction equipment, such as motor graders, bulldozers, scrapers, compressors, pumps, derricks, shovels, tractors, or front-end loaders to excavate, move, and grade earth, erect structures, or pour concrete or other hard surface pavement. May repair and maintain equipment in addition to other duties. Employees operate the most complex equipment and may mentor or supervise lower level operators. May drive commercial vehicles on public roadways.

Typically requires 2-4 years of experience and a Commercial Driver’s License.
OCCU: 9854
Pay Grade: MS10

Heavy Equipment Team Lead

Supervisory position accountable for managing a team of Heavy Equipment Operators. Jobs at this level may be more complex or have oversight of a small or mid-sized state facility or an area or department within a larger state facility. Employee supervision includes hire recommendations; training; work planning, assignments, and review; and performance assessment, coaching, and progressive discipline. Supervision at this level also requires these employees to have the knowledge and skills to perform and review the work overseen. May drive commercial vehicles on public roadways.

General Pay Plan

Construction Project Assistant

Vocational Construction Administration position accountable for assisting in the coordinating of construction projects. Under supervision assists in preparing plans and specifications for projects, including scope of work and cost estimates. Observes work crews and contracts for compliance with project work plans and objectives.

Typically requires High School Diploma or high school equivalency and 2+ years of experience in construction projects.
OCCU: 9845
Pay Grade: MS09

Construction Project Specialist I

Professional-level Construction Administration position accountable for assisting in planning and coordinating new construction, repair, and preventative maintenance for facilities and infra-structure under the control of a state agency. Consults with agency staff, public officials, architects, engineers, surveyors, and contractors regarding new construction, repairs, and physical plant maintenance issues; advises field staff; and offers resolutions to technical and procedural problems.

Typically requires a Bachelor’s degree and 1+ years of experience in construction projects or High School or high school equivalency and 5-6 years of experience.
OCCU: 9846
Pay Grade: MS12

Construction Project Specialist II

Managerial Construction Administration position accountable for administrative work directing, planning, analyzing, and coordinating facilities operations or services. Administers new construction, remodeling, and maintenance repair projects and contracts and the preparation, evaluation, and negotiation of bids, contracts, or lease agreements for commodities, services, or commercial properties. Oversees the administration of multiple contracts for the operation and maintenance of buildings. Works with agency staff, field staff, public officials, architects, engineers, surveyors, and contractors on new construction, repairs, and physical plant maintenance issues; offers resolutions to technical and procedural problems. Plans, coordinates, and directs new construction and preventative maintenance and repair projects. Supervises staff ensuring projects are completed according to established timeframes and within outlined specifications.

Typically requires a Bachelor’s Degree and 5+ years of professional experience in the administration of construction projects.
OCCU: 9847
Pay Grade: MS16

Construction Project Team Lead

Supervisory professional Property Management position accountable for the acquisition, accountability, assignment, maintenance, and disposal of an extensive property inventory for an agency, department, or institution. Incumbents verify purchase and receipt invoices; code materials, supplies and/or equipment for distribution; and designate disposal of damaged or excess property. The incumbent is also responsible for auditing property which includes physical identification, accurate location, correct description, and inventory reports involved in each audit. At this level, employees provide technical guidance and recommendations or input into property management strategies, engage in negotiations, and identify, select, and oversee external contractors. Employee supervision includes hire recommendations; training; work planning, assignments, and review; and performance assessment, coaching, and progressive discipline. Supervision at this level also requires these employees to have the knowledge and skills to perform and review the work overseen.

Typically requires a Bachelor's Degree and seven years of related experience.
OCCU: 9848
Pay Grade: MS17

Construction Project Supervisor

Property Management supervisory/managerial position accountable for overseeing a program or programs to manage state property, including supervision of lower-level positions. At this level, employees provide guidance and advice to elected officials, clients, partners, etc.; provide recommendations into property management strategies; engage in complex negotiations; and identify, select, and oversee external contractors. Employee supervision includes hire recommendations; training; work planning, assignments, and review; and performance assessment, coaching, and progressive discipline. Supervision at this level also requires these employees to have the knowledge and skills to perform and review the work overseen.

General Pay Plan

Maintenance/Grounds Technician I

First-level vocational position accountable for performing various basic manual tasks that can be learned with short on the job training (e.g., picks up and bags litter, moves materials from one location to another). Tasks performed require use of basic hand tools and operation of small, equipment (e.g., mowers, string trimmers, or light fleet such as Utility Terrain Vehicles). At this level, tasks are assigned or work is very routine.

Typically requires 0-1 year of experience.
OCCU: 9837
Pay Grade: MS01

Maintenance/Grounds Technician II

Second-level vocational worker accountable for performing a variety of basic and some semi-skilled work in the alteration, maintenance, and repair of state buildings and facilities. At this level, employees work in and have basic knowledge of a variety of trade areas including: electrical, plumbing, carpentry, painting, plastering, and mechanical repair in settings such as facilities and grounds. May oversee a crew engaged in related activities.

Typically requires 1-2 years of experience.
OCCU: 9838
Pay Grade: MS03

Maintenance/Grounds Technician III

Third-level seasoned vocational worker accountable for performing a variety of semi-skilled work in the alteration, maintenance, and repair of state buildings and facilities. At this level, employees work in and have general knowledge of a variety of trade areas including: electrical, plumbing, carpentry, painting, plastering, and mechanical repair in settings such as facilities and grounds. May oversee a crew engaged in maintenance tasks. This position serves as a career transition point for employees to either continue with this family or transfer to the Specialty Trades and Construction Family.

Typically requires 3-4 years of experience.
OCCU: 9839
Pay Grade: MS05

Maintenance/Grounds Team Lead

Supervisory-level position accountable for directing and overseeing a variety of facility, grounds, and specialized trade workers and contractors in the maintenance, operation and repair of state facilities, equipment, and grounds Employee supervision includes hire recommendations; training; work planning, assignments, and review; and performance assessment, coaching, and progressive discipline. Supervision at this level also requires these employees to have the knowledge and skills to perform and review the work overseen.

Typically requires 2-4 years of experience with 2-4 in semi-skilled work.
OCCU: 9840
Pay Grade: MS07

Maintenance/Grounds Supervisor

Second-level supervisory position accountable for directing and overseeing a variety of facility, grounds, and specialized trade workers and contractors in the maintenance, operation and repair of state facilities, equipment, and grounds. Jobs at this level may be more complex or have oversight of a small or mid-sized state facility or an area or department within a larger state facility. Employee supervision includes hire recommendations; training; work planning, assignments, and review; and performance assessment, coaching, and progressive discipline. Supervision at this level also requires these employees to have the knowledge and skills to perform and review the work overseen.

Typically requires 2-4 years of experience with 2-4 in semi-skilled work.
OCCU: 9841
Pay Grade: MS09

Maintenance/Grounds Manager

Managerial Facilities & Grounds Maintenance position is in charge of planning, coordinating, estimating and scheduling maintenance, alteration, or renovation projects and upgrades for a facility, or multiple facilities or locations through the coordination of in-house and contracted skilled and semi-skilled trades work. At this level, employees estimate project cost and scope; develop facilities management policies and procedures, including facility systems preventive maintenance schedules; and project future needs of facilities systems and structural maintenance. Supervision responsibilities include: recommendation of selection and hire; training; work planning, assignments, and review; and performance assessment, coaching, and progressive discipline. At this level, employees are focused on the implementation of facilities program activities and manage the day-to-day operations (e.g., develop operational policies and procedures; manage inventory; prepare status reports of activities; estimate time, materials, and staffing needs; and coordinate with other involved in projects/activities).

General Pay Plan

Aircraft Mechanic I

Vocational-level position accountable for performing inspections, making repairs, and performing scheduled maintenance of aircraft. Accountable for diagnosing electrical and mechanical problems, identifying repair procedures, and examining parts for defects and replacing them with new ones.

Typically requires a High School Diploma or high school equivalency and 1-3 years of experience and possess an F.A.A. Airframe and Power plant Mechanics Certificate with an Inspection Authorization (IA).
OCCU: 9833
Pay Grade: MS11

Aircraft Mechanic II

Supervisory position accountable for overseeing the day-to-day operations of an aircraft maintenance facility and supervision of technicians. Supervision includes the recommendation of selection and hire; training; work planning, assignments, and review; and performance assessment, coaching, and progressive discipline of assigned staff. At this level, employees are close to the work overseen, requiring knowledge of lower technician responsibilities.

General Pay Plan

Youth Services Worker I

First-level vocational Youth Services employee responsible for ensuring safety and security and providing treatment services to youth within a specific unit. Ensuring safety includes monitoring activity, behavior, and movement of youth both within a residential setting or while escorting youth off grounds, and performing physical counts.

Typically requires a High School Diploma or high school equivalency and 0-2 years of experience.
OCCU: 9818
Pay Grade: MS05

Youth Services Worker II

Second-level vocational Youth Services employee responsible for ensuring safety and security and providing treatment services to youth within a specific unit. Ensuring safety includes monitoring activity, behavior, and movement of youth both within a residential setting or while escorting youth off grounds, and performing physical counts. Employees also facilitate treatment programming to youth (e.g., youth advocate, group facilitation, create and/or deliver treatment activities, etc.). Employee may also assist in the educational program.

Typically requires a High School Diploma or high school equivalency and 2-4 years of experience.
OCCU: 9819
Pay Grade: MS07

Youth Services Specialist I

First-level professional position responsible for performing case management functions to determine needed services for stakeholders; developing, administering, and overseeing treatment plans for youth; and preparing documents for administrative review panels and courts; OR conducting a rehabilitative program of recreation and related outdoor skills activities for youth committed to custody. May serve as a witness in court proceedings.

Typically requires a Bachelor’s Degree and 0-2 years of experience. Must obtain Master’s Degree within 4 years of employment.
OCCU: 9820
Pay Grade: MS07

Youth Services Specialist II

Second-level professional position responsible for performing case management functions to determine needed services for stakeholders; developing, administering, and overseeing treatment plans for youth; and preparing documents for administrative review panels and courts; OR conducting a rehabilitative program of recreation and related outdoor skills activities for youth committed to custody. Employees at this level also conduct risk needs assessments, provide input into case plans, monitor progress and make recommendations, facilitate treatment groups, and co-facilitate therapy groups. May serve as a witness in court proceedings.

Typically requires a Master’s Degree and 2-4 years of experience.
OCCU: 9821
Pay Grade: MS08

Youth Services Team Lead

Supervisory position responsible for the overall management of an assigned unit. At this level, employees serve in a supervisory capacity and coordinate the direct treatment for a group of youth committed or assigned to the facility as well as all the activities involved in the daily operation of a living unit, including safety and security (e.g., delegation of case management responsibilities, coordination of youth appointments, point of contact for families and various other professionals). Employee supervision includes hire recommendations; training; work planning, assignments, and review; and performance assessment, coaching, and progressive discipline. Supervision at this level also requires these employees to have the knowledge and skills to perform and review the work overseen.

Typically requires a Master’s Degree and 3-4 years of youth treatment experience and/or relevant certification.
OCCU: 9822
Pay Grade: MS11

Youth Services Supervisor

Supervisory/managerial position accountable for setting the tone and vision and are responsible for the overall management of an assigned unit, including the supervision of both professional and vocational staff, or assisting a manager in a larger facility/program. At this level, employees both supervise and may perform the activities overseen, in addition to overseeing development and administering case plans, maintaining professional contacts for the unit, coordinating with the field (e.g., case management), managing a facility/program budget, and providing input into programming.

General Pay Plan

Chaplain

Professional religious/spiritual work in providing spiritual ministry to employees, patients, or inmates of an institution or prison. Incumbents in this classification attend to the spiritual and moral educational needs of those seeking spiritual help, counsel individuals seeking guidance, or serve in any other capacity that will lend emphasis to the spiritual needs of those seeking such help.

Typically requires a Bachelor’s Degree, 0-3 years of experience, and ordained and endorsed by denomination.
OCCU: 9813
Pay Grade: MS06

Chaplain Team Lead

First level supervisory position responsible for the coordination of religious/spiritual work at a state institution. At this level and in addition to providing spiritual guidance to patients or inmates, employees also supervise lower level chaplains and volunteers, develop and plan programming, provide pastoral support, preach and teach, and coordinate programs.

Typically requires a Master’s Degree, 2-4 years of experience, and ordained and endorsed by denomination.
OCCU: 9814
Pay Grade: MS12

Chaplain Supervisor

Statewide Chaplain Director responsible for overseeing all chaplains in mental health institutions or state, regional, and private prisons. Accountable for planning, organizing, directing, and coordinating programs and evaluating the effectiveness of these programs on a statewide basis. Employee supervision includes hire recommendations; training; work planning, assignments, and review; and performance assessment, coaching, and progressive discipline.

General Pay Plan

Rehabilitation Associate I

First-level vocational position which may be accountable for paraprofessional work involving the provision of casework services. The employee functions as assistant to vocational counselors in the development and maintenance of confidential case files.

Typically requires a High School Diploma or high school equivalency and 0-2 years of related experience.
OCCU: 9804
Pay Grade: MS02

Rehabilitation Associate II

Vocational position which may be accountable for paraprofessional work involving the provision of casework services. The employee functions as assistant to vocational counselors in the development and maintenance of confidential case files.

Typically requires a High School Diploma or high school equivalency and 2-4 years of related experience.
OCCU: 9805
Pay Grade: MS03

Rehabilitation Specialist I

First-level professional position accountable for conducting vocational assessments of clients’ employment and vocational training needs, interests and abilities, including related interviews to gather information; evaluate information and develop and adapt plans and/or secure and prepare clients for competitive employment, training or activity opportunities; and may train staff in how to instruct areas of work social skills (e.g., attendance, punctuality, safety, rules, procedures, and following instructions). Employees are also responsible for providing guidance and counseling, connecting clients to resources, case management, coordinating services, evaluating training and making recommendations, interviewing clients for eligibility, and/or determining goals based on skills via a career skills assessment.

Typically requires a Bachelor’s Degree and 0-2 years of experience.
OCCU: 9806
Pay Grade: MS06

Rehabilitation Specialist II

Second-level professional position accountable for performing case management activities to include interviewing, counseling, assessing, evaluating, writing vocational rehabilitation plans, teaching, and placing clients in suitable employment. Employees represent the agency and the disabled to the community and public and private agencies; and serve as a resource in the community for creating employment opportunities for the disabled. At this level, employees are required to have knowledge of disabled persons, their physical, social, and emotional limitations and challenges. Employees are also responsible for providing guidance and counseling, connecting clients to resources, case management, coordinating services, evaluating training and making recommendations, interviewing clients for eligibility, and/or determining goals based on skills via a career skills assessment.

Typically requires a Master’s Degree or a Bachelor’s Degree and 2-4 years of experience.
OCCU: 9807
Pay Grade: MS07

Rehabilitation Specialist III

Seasoned professional position accountable for performing case management activities to include interviewing, counseling, assessing, evaluating, writing vocational rehabilitation plans, teaching, and placing clients in suitable employment. Employees represent the agency and the disabled to the community and public and private agencies; and are recognized as an expert in the community for creating employment opportunities for the disabled. At this level, employees are required to have knowledge of disabled persons, their physical, social, and emotional limitations and challenges. Jobs at this level may serve as team leads and may direct the work of lower-level employees. Employees are also responsible for providing guidance and counseling, connecting clients to resources, case management, coordinating services, evaluating training and making recommendations, interviewing clients for eligibility, and/or determining goals based on skills via a career skills assessment.

Typically requires a Master’s Degree or a Bachelor’s Degree and 5+ years of experience.
OCCU: 9808
Pay Grade: MS09

Rehabilitation Specialist Team Lead

Employees at this level direct day-to-day vocational rehabilitation activities, including supervision of professional and vocational staff (recruitment; selection; hire; training; work planning, assignments, and review; and performance assessment, coaching, and progressive discipline) and allocation of funds. At this level, employees interpret applicable State and Federal laws and regulations that guide program policies and procedures. Employee supervision includes hire recommendations; training; work planning, assignments, and review; and performance assessment, coaching, and progressive discipline. Supervision at this level also requires these employees to have the knowledge and skills to perform and review the work overseen.

Typically requires a Master’s Degree and three years of experience.
OCCU: 9809
Pay Grade: MS11

Rehabilitation Specialist Supervisor

Supervisory/Managerial position accountable for the oversight of vocational rehabilitation activities of a facility or program. Accountable for planning, organizing, directing, and coordinating programs and evaluating the effectiveness of these programs. Develops procedures and administrative policies, and administers program budget.

General Pay Plan

Social Services Specialist I

Positions at this level work under the supervision of higher levels to create and/or maintain a service plan throughout the duration of a case, including performing assessments, coordinating, and may deliver direct services with community partners and documenting all relevant activities, actions taken, and contacts involved with a case.

Typically requires a Bachelor’s Degree and 0-2 years of experience. Appointing authority may require social worker’s license.
OCCU: 9796
Pay Grade: MS06

Social Services Specialist II

Second-level professional position accountable for coordinating and implementing the delivery of assigned services (e.g., adoption, foster care, parent training, substitute care, family-centered services, permanency planning, family and individual or group therapy, protective and/or in-home services, biopsychosocial assessments, treatment plans, documents patient progress, participate in interdisciplinary treatment plan, refer to community resources and discharge planning) that require specialized knowledge, for the client to ensure proper care and support. At this level, employees must possess the ability to assess physical and emotional risk to the client throughout the duration of the case or in response to a reportable condition (which may include conducting home visits) to observe and interview the family and/or client; obtain information through interviews of others involved with the family and client (e.g., extended family members, school officials, doctors, churches, therapists, etc.) to determine needs, ensure stability, and safety of the client, respond to emergencies, initiate emergency court action, and/or issue a finding that either supports or finds unsupported claims of abuse, neglect, and/or exploitation.

Typically requires a Bachelor’s Degree and 1-3 years of experience. Appointing authority may require social worker’s license.
OCCU: 9797
Pay Grade: MS08

Social Services Specialist III

Third-level professional position accountable for possessing a thorough knowledge of social service policies, practices, and techniques, having mastered the technical job content, perform work of greater complexity, exercise greater independence in making decisions, and have an established reputation and credibility both within the agency and community. Positions at this level may perform the duties described at the lower levels and demonstrate expertise in a particular area of social service (e.g., adoption, medical, etc.) OR in specific core processes such as case management, relationship management, and/or knowledge of community resources OR provide work coordination, case review, consultation, technical assistance, policy development, and training to the lower levels.

Typically requires a Bachelor’s Degree and 3-5 years of experience. Appointing authority may require social worker’s license.
OCCU: 9798
Pay Grade: MS09

Social Services Team Lead

Supervisory-level employees accountable for the direct day-to-day social service activities for an assigned unit/area, including performing the work overseen and supervising professional and vocational staff (recruitment; selection; hire; training; work planning, assignments, and review; and performance assessment, coaching, and progressive discipline). At this level, employees interpret applicable State and Federal laws and regulations that guide program policies and procedures.

Typically requires a Bachelor’s Degree and 2-4 years of experience. Appointing authority may require a Master’s Degree and/or social worker’s license.
OCCU: 9799
Pay Grade: MS10

Social Services Supervisor

Second-level supervisory positions accountable for overseeing first-line supervisors of social service activities of a facility or program. Employee supervision includes hire recommendations; training; work planning, assignments, and review; and performance assessment, coaching, and progressive discipline. Supervision at this level also requires these employees to have the knowledge and skills to perform and review the work overseen. Participates in developing procedures and administrative policies and administering program budget.

Typically requires a Bachelor’s Degree and 3-5 years of experience, and 1-3 years of supervisory experience. Appointing authority may require a Master’s Degree and/or social worker’s license.
OCCU: 9800
Pay Grade: MS12

Social Services Manager

Social Service Manager accountable for the oversight of social service activities of a facility or program. Accountable for planning, organizing, directing, and coordinating programs and evaluating the effectiveness of these programs. Develops procedures and administrative policies, and administers program budget. At this level, employees serve on an agency’s leadership team.

General Pay Plan

Social Services Program Associate I

First-level vocational position accountable for work at the county/assigned location level involving assisting in the preparation and maintenance of all county financial records and the direction of business operations in a social service program. Incumbents investigate and resolve client complaints and verify receipt collections through the computer system. Employees may work under the supervision of professional staff to assist with the provision of service planning, authorizing for services, processing payroll, and coordinating with community resources.

Typically requires a High School Diploma or high school equivalency and 0-2 years of experience.
OCCU: 9786
Pay Grade: MS01

Social Services Program Associate II

Second-level vocational position accountable for work at the county/assigned location level involving the preparation and maintenance of all county financial or case records and the direction of business operations in a social service program. Incumbents investigate and resolve client complaints and verify receipt collections through the computer system. Employees may work under the supervision of professional staff to assist with the provision of service planning, authorizing for services, processing payroll, and coordinating with community resources.

Typically requires a High School Diploma or high school equivalency and 3 years of experience.
OCCU: 9787
Pay Grade: MS02

Social Services Program Coordinator I

First-level professional position at the county/assigned location level involving the preparation and maintenance of all county financial records and the direction of business operations in a social services department. Incumbents investigate and resolve client complaints and verify receipt collections through the computer system. Jobs at this level explain and interprets policies and programs, rights, and responsibilities to clients, making appropriate referrals to other social services departments, or other agencies as needed. Employees may also oversee ongoing community based services to clients with significant disabilities. Responsible for planning and monitoring of accessibility needs and in-home personal care services to ensure clients remain as independent as possible in both the home and community based setting.

Typically requires a Bachelor’s Degree and 0-2 years of experience.
OCCU: 9788
Pay Grade: MS06

Social Services Program Coordinator II

Second-level professional position at the county/assigned location level accountable for the preparation and maintenance of all county financial records and the direction of business operations in multiple social services programs. Incumbents investigate and resolve client complaints and verify receipt collections through the computer system. Jobs at this level explain and interprets policies and programs, rights, and responsibilities to clients, making appropriate referrals to other social services departments, or other agencies as needed. Employees may also oversee ongoing community based services to clients with significant disabilities. Responsible for planning and monitoring of accessibility needs and in-home personal care services to ensure clients remain as independent as possible in both the home and community based setting.

Typically requires a Bachelor’s Degree and 2-4 years of experience.
OCCU: 9789
Pay Grade: MS08

Social Services Program Coordinator III

Third-level professional position accountable for professional social services, which encompasses the provision of case management services designed to strengthen, rehabilitate, and preserve individuals and/or families; and provide protection and care for children and vulnerable adults in need of supplementary, substitute care, or provide full-time intake services. Employees may also oversee ongoing community based services to clients with significant disabilities. Responsible for planning and monitoring of accessibility needs and in-home personal care services to ensure clients remain as independent as possible in both the home and community based setting. Employees at this level may function as lead workers and direct the work of lower-level employees.

Typically requires a Bachelor’s Degree and 4-7 years of experience.
OCCU: 9790
Pay Grade: MS09

Social Services Program Team Lead

Supervisory-level position accountable for administrative work involving professional social services, which encompasses the provision of case management services designed to strengthen, rehabilitate, and preserve individuals and/or families; and provide protection and care for children and vulnerable adults in need of supplementary, substitute care, or provide full-time intake services. Employee supervision includes hire recommendations; training; work planning, assignments, and review; and performance assessment, coaching, and progressive discipline. Supervision at this level also requires these employees to have the knowledge and skills to perform and review the work overseen.

Typically requires a Bachelor’s Degree and 4-7 years of experience.
OCCU: 9791
Pay Grade: MS10

Social Services Program Supervisor

Second-level supervisory position accountable for administrative work involving professional social services, which encompasses the provision of case management services designed to strengthen, rehabilitate, and preserve individuals and/or families; and provide protection and care for children and vulnerable adults in need of supplementary, substitute care, or provide full-time intake services. Incumbents remain on call on a 24-hour basis and may be expected to intervene or assist law enforcement in volatile situations. Employee supervision includes hire recommendations; training; work planning, assignments, and review; and performance assessment, coaching, and progressive discipline. Supervision at this level also requires these employees to have the knowledge and skills to perform and review the work overseen. Participates in developing procedures and administrative policies and administering program budget.

Typically requires a Bachelor’s Degree and 6+ years of experience.
OCCU: 9792
Pay Grade: MS11

Social Services Program Manager

Senior-level Supervisory/Managerial position accountable for work involving professional social services, which encompasses the provision of case management services designed to strengthen, rehabilitate, and preserve individuals and/or families; and provide protection and care for children and vulnerable adults in need of supplementary, substitute care, or provide full-time intake services. Supervision is delegated to subordinate supervisors and managers or supervision is provided to professional level staff within a smaller, technically complex program. Work at this level requires the ability to perform long-term strategic planning and develop related budgets; thorough knowledge of legislative scope and program related regulation and compliance issues and requirements; and the ability to build and maintain stakeholder relationships.

General Pay Plan

Benefit Program Associate I

First-level vocational position responsible for following set rules and procedures to routinely gather to make eligibility determinations and deliver direct services applicable to one of multiple eligibility areas and programs (e.g. food stamps, cash, medical assistance, workforce services, veteran’s loan eligibility etc.). At this level, employees apply guidelines to calculate benefits and, if determined eligible, issue one-time or ongoing assistance. Employees may also refer applicants to other agency or other public programs or community resources. At this level, employees perform work under general supervision. May be required to perform case management work.

Typically requires a High School Diploma or high school equivalency and 0-2 years of experience.
OCCU: 9774
Pay Grade: MS02

Benefit Program Associate II

Second-level vocational position accountable for following set rules and procedures to perform case management on assigned caseloads and are responsible for determining initial and ongoing eligibility and issuing or identifying benefits for assistance. Employees apply experience to complete reviews of case documents to ensure compliance with program eligibility for clients and collaborate with internal and external partners to ensure maximum benefits are obtained for clients. At this level, employees may advocate in a reconsideration process. May be required to perform case management work.

Typically requires a High School Diploma or high school equivalency and 2-4 years of experience.
OCCU: 9775
Pay Grade: MS03

Benefit Program Associate III

Third-level vocational position accountable for following set rules and procedures to perform case management on assigned caseloads and are responsible for determining initial and ongoing eligibility and issuing or identifying benefits for assistance. Employees at this level are responsible for more complex cases and process over-issuance and improper payment claims, including initiation of follow-up repayment plans and preparation for fair hearings. May be required to perform case management work.

Typically requires a High School Diploma or high school equivalency and 5+ years of experience.
OCCU: 9776
Pay Grade: MS04

Benefit Program Specialist I

First-level professional position considered an expert in a broad benefit area (e.g. Public Assistance Programs, Unemployment, veteran’s loan eligibility etc.) that evaluates the effectiveness of benefit and eligibility programs by auditing processes and reporting findings to the stakeholder. Employees may be the lead worker within a benefit area and assign and review the work of others. Employees at this level may assist in establishing public assistance programs in response to legislative mandate and recommend policy or policy revision to governing bodies. At this level, some employees may be responsible for overseeing and determining high value claims, benefits, and/or eligibility (e.g. estate management) through consideration of a wide range of legal, medical, occupational and other factors to develop cases based upon complicated facts. At this level, employees may advocate in an appeals process. May be required to perform case management work.

Typically requires a Bachelor’s Degree and 0-2 years of experience OR an Associate's Degree and 2-3 years of experience.
OCCU: 9777
Pay Grade: MS06

Benefit Program Specialist II

Second-level professional position in a more complex public assistance programs that evaluates the effectiveness of benefit and eligibility programs by auditing processes and reporting finding to the stakeholder. At this level, employees have demonstrated competence within their area of expertise and are resources for solving complex problems involving multiple programs or issues and coordination of benefits across multiple programs or reconciliation of benefits in programs involving both state and federal laws and regulations. At this level, employees may advocate in an appeals process. May be required to perform case management work.

Typically requires a Bachelor’s Degree and 1-3 years of experience. For the Division of Medicaid, an Associate's Degree and 3-5 years of experience.
OCCU: 9778
Pay Grade: MS08

Benefit Program Specialist III

Third-level seasoned professional position considered an expert in a more complex public assistance programs that evaluates the effectiveness of benefit and eligibility programs by auditing processes and reporting finding to the stakeholder. At this level, employees are lead workers within their area of expertise and are resources for solving complex problems involving multiple programs or issues and coordination of benefits across multiple programs or reconciliation of benefits in programs involving both state and federal laws and regulations. At this level, employees may advocate in an appeals process. May be required to perform case management work.

Typically requires a Bachelor’s Degree and 2-4 years of experience. For the Division of Medicaid, an Associate's Degree and 6+ years of experience.
OCCU: 9779
Pay Grade: MS10

Benefit Program Team Lead

First-level supervisory position with responsibilities for vocational and professional employees within a benefit unit and are responsible for the operational results and service delivery of those individuals. Employees at this level may also participate in the work of individual contributors within a benefit area and are accountable for resolving disputes or conflicts which are outside of the decision-making authority or responsibility of individual contributors. Employee supervision includes hire recommendations; training; work planning, assignments, and review; and performance assessment, coaching, and progressive discipline. Supervision at this level also requires these employees to have the knowledge and skills to perform and review the work overseen.

Typically requires a Bachelor’s Degree and 3-5 years of experience.
OCCU: 9780
Pay Grade: MS12

Benefit Program Supervisor

Second-level supervisory position with responsibilities for vocational and/or professional employees within a benefit unit and are responsible service delivery in more complex programs. Employees at this level may also participate in the work of individual contributors within a benefit area and are accountable for resolving disputes or conflicts which are outside of the decision-making authority or responsibility of individual contributors. Employee supervision includes hire recommendations; training; work planning, assignments, and review; and performance assessment, coaching, and progressive discipline. Supervision at this level also requires these employees to have the knowledge and skills to perform and review the work overseen.

Typically requires a Bachelor’s Degree, 4-6 years of experience, and 1-2 years of supervisory experience.
OCCU: 9781
Pay Grade: MS14

Benefit Program Manager

Senior-level Supervisory/Managerial position accountable for the planning, implementation, and management of a statewide benefits program. Supervision is delegated to subordinate supervisors/managers within a statewide program or supervision is provided to professional level staff within a smaller, technically complex program. Work at this level requires the ability to perform long-term strategic planning and develop related budgets; thorough knowledge of legislative scope and program related regulation and compliance issues and requirements; and the ability to build and maintain stakeholder relationships.

Typically requires a Bachelor’s Degree, 6+ years of experience, and 2-4 years of supervisory experience.
OCCU: 9782
Pay Grade: MS16

Benefit Program Administrator

Top-level Supervisory/Managerial position accountable for the planning, implementation, and management of a statewide benefits program. Supervision is delegated to subordinate supervisors/managers within a statewide program or supervision is provided to professional level staff within a smaller, technically complex program. Work at this level requires the ability to perform long-term strategic planning and develop related budgets; thorough knowledge of legislative scope and program related regulation and compliance issues and requirements; and the ability to build and maintain stakeholder relationships.

General Pay Plan